Helpdesk Administrator

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Salary:	£16,000 - £17,000
Location:	Enfield
Sector:	Commercial
Type:	Permanent
Reference:	EN20100211

Administer and action paperwork and telephone calls, displaying professional customer care skills in a timely manner.

Looking for someone with a call centre/helpdesk background.

*Receive inbound calls from clients, residents and operatives in a professional and timely manner.

*Raise orders of work by fax or phone from clients; input onto the system and forward to the Operations Controller for allocation.

*Arrange appointments on system for clients.

*Deal with client queries concerning orders, recalls and complaints.

*Make outbound calls to residents to arrange access appointments.

*Arrange appointments with residents by letter, if unable to contact by telephone.

*Update system daily indicating job status, if the appointment is not kept.

*Collate (pair up) paperwork for each job and pass to supervisor for sign off.

*Update system once paperwork has been signed off as job completed.

*Locate and hand paperwork relating to jobs that are recalled to supervisors

*Check Operative's timesheets ensuring job numbers have been entered against each address and pass to Accounts Department.

*Any adhoc administrative task as required by Admin Manager or Contracts Manager