Customer Co-ordinators

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Our Client is currently looking for Customer Co-ordinators to join their team.  Reporting to the Business Co-ordinator Team Leader you will ensure a professional business to business customer service to all residents, internal departments and contractors and manage a portfolio of schemes.

Main Responsibilities:

• To ensure team provides exceptional customer service to residents, internal department and contractors.
• To ensure that all tasked work from Property Managers, residents, contractors or any other customer work is carried in accordance with the service level agreement.
• To deal with any specialist incoming telephone calls from residents.
• To work and provide support within a team to ensure that workload is attended to and dealt with within service level agreements.
• To take responsibility and ownership of team and individual workload.
• All correspondence to be responded to and dealt with professionally and in accordance with our service level agreements and to update the Property Manager on any development specific issues as appropriate.
• To ensure ECS and Your Property Online is  updated accurately for existing and new developments and all relevant documentation is scanned and saved accurately within the appropriate areas.
• To carry out the ongoing process of updating of the Information Sheets in their current form (or updating ECS with all such development specific information).
• To carry out annual tendering and placing any other ad-hoc orders as necessary, and to manage any invoice queries.
• To liaise with other departments as necessary to ensure the completion of tasks.
• To deal effectively with any contractor queries
• To carry out all or any administrative works involved for any major works including Section 20 notices, including updating of ECS and liaising with any external customers.
• To manage, document and issue of fobs and keys.
• To work with Customer Coordinators and to share development specific knowledge and information.
• Report to Business Coordinator Team Leader on any responsibilities as mentioned above or added in the future.
• Any other task or project as advised by the line manager or Business Co ordination Manager.

Previous Business Administration Customer Service experience within a fast paced environment is essential for this role.