The Company and the Client agree to be bound by these Terms in all
circumstances where the Company agrees to provide Services to the Client, and
the Client agrees to acquire those Services from the Company.
"the Client" means the person, business or company to whom advertising services
are provided by the Company under these Terms and/or to whom copies of CVs are
"the Company" means Response Personnel Limited located at 7 Wellington Street,
Luton, Bedfordshire, LU1 2QH. Company Registration Number 3465656.
"Application Form" means the form:
submitted by the Client to the Company; and
agreed to by the Company for the provision of certain Services from time to
"Candidate" means the person to whom the details within a CV or Candidate
"Candidate Information" means the contact details, and other private
information provided by the Candidate to the Company.
"CV" the brief outline (curriculum vitae or résumé) of a Candidate's education,
training, skills and employment experience which is sent to the Company by the
Candidate for distribution to Advertisers (such as and including the Client)
for the purpose of locating employment.
"Intellectual Property" has the meaning given to that term in clause 53.
"Licence" means the licence granted under Clauses 13 to 16.
"Services" means the service of publishing advertising material of the Client
and/or supplying copies of CVs and Candidate Information to the Client and any
other services identified in the relevant application forms to be provided to
the Client by the Company.
"Service Fee" means the service fee specified and agreed in the relevant
Application Form(s) (exclusive of VAT) or such other service fee that is agreed
by the Company and the Client in writing from time to time for Services.
"Special Conditions" means the special conditions (if any) set out on the
relevant Application Forms.
"Terms" means these Client Terms and Conditions of Business.
These Terms (together with the terms of any applicable Application Form) are
between the Company and the Client, and govern the obligations of both parties
under any contract for the provision of the Services.
These Terms shall take immediate effect in substitution of all previous terms
relating to the contents hereof, whether written, oral or implied between the
Company and the Client.
These Terms are deemed to be accepted by the Client upon the application for or
opening of an account with the Company for the purpose of providing Services.
No variation or alteration to these Terms shall be valid unless expressly
agreed and confirmed in writing by a Director of the Company.
To the extent that there is any inconsistency or conflict between these Terms
and the Application Forms (including any Special Conditions) then the Terms of
such Application Forms will prevail to the extent of any inconsistency.
Opening an Account
Prior to the opening of an account by the Company on behalf of the Client, the
Client shall complete either an online application form, which shall be
completed by a duly authorised representative of the Client. Alternatively the
Client shall submit appropriate account application forms which shall be signed
for and on behalf of the Client by a duly authorised signatory of the Client.
The Company will contact the Client to confirm the particulars of the account.
No contract for the supply of Services shall be concluded until the Company has
notified the Client, either verbally or in writing, that the account has been
If the Services include the provision of CVs and Candidate Information, the
Company shall supply the Client with a copy or summary of selected CVs (at the
Company's sole discretion). If a Candidate has requested that his or her
details not be made available to the Client, then the Company shall not be
obliged to make available such details to the Client.
Subject to the Client's proper and timely performance of its obligations, the
Company will use its reasonable endeavours to supply the Services in accordance
with these Terms.
The Company shall have the right at its sole discretion to modify, withhold or
remove any advertising material submitted by the Client without liability to
the Client, in order to comply with the Company's internal job advertising
policy as amended from time to time.
The Company shall have the right at its sole discretion to refuse any web links
that do not meet the Company's approval criteria (as amended from time to time)
without liability to the Client.
The Company shall have the right to suspend, temporarily or permanently, or to
cease to provide the Services in any circumstances beyond its control (as
reasonably determined by the Company, including but not limited to
unavailability of or interruption to electrical or other power supplies,
unavailability of any communication system, computer hardware or software
whether through malfunction of hardware or software, damage or for any other
The Client is hereby granted a non-exclusive licence to use the CV data and
Candidate information supplied by the Company under the contract for Services
relating to the provision of CV data and Candidate Information.
The Licence hereby granted shall come into force on confirmation by the Company
that the services have been activated or first use of the services by the
Client once they have been activated by the Company, whichever is the sooner
and unless earlier terminated under any provision of these Terms shall continue
in force until suspension by the Company of particular Services relating to the
provision of CV data and Candidate Information or termination of the account
for whatever reason.
the Client shall be in breach of any of its obligations under these Terms;
the Company suspends any of the Services relating to the provision of CV and
Candidate Information; or
the Company terminates any contract for Services in accordance with these
this Licence shall be deemed to terminate immediately and the Company shall
notify the Client as soon as practicable that the Licence has been so
terminated, provided always that such termination shall be without prejudice to
any rights accrued at the date of such termination. In the case of the
suspension of some or all Services, the termination of the Licence shall only
be in respect of the Services suspended and such Licence may be reinstated by
written notice from the Company.
This Licence is personal to the Client, who shall not be entitled to assign it
or grant any sub-licences under it.
The Client shall in all respects comply with all statutes, byelaws, codes of
practice and legal requirements to which the Client is ordinarily subject in
respect of its receipt and processing of CVs and Candidate Information. The
Client shall ensure that it is registered appropriately with the Data
Protection Registrar and shall comply at all times, and in all respects, with
the requirements of the Data Protection Act 1998.
The Client shall use CVs and Candidate Information received from the Company
under the Licence for the sole purpose of considering the Candidate for
employment with the Client in accordance with the Candidate's wishes.
The Client will not use any contact details in any CV or Candidate Information
to promote the services of another company or business, or any other services
that the Client may offer from time to time. This obligation also relates to
Candidate Information and CVs received in direct response to an advertisement
placed on the Company's website.
The Client shall not be entitled to copy, reproduce or otherwise use any banner
advertisement or other advertising material created or produced by the Company
for the Client and incorporated on the Company's website.
The Client shall keep confidential any personal details contained within CVs or
other Candidate information received from the Company in accordance with the
wishes of Candidates.
If demanded in writing by the Company, where the Client is in breach of these
Terms, the Client will within 14 days of such request deliver to the Company or
delete as appropriate, all originals and copies of documents (including CVs),
records (including electronic records), originals and copies of documents based
on or otherwise derived from CVs made available to the Client (including
electronic records) and all Intellectual Property provided or made available to
the Client pursuant to these Terms. At the same time as returning such
documents and records, the Client will remove from its documents and records
the details (including names, phone numbers, email address and mail address) of
all Candidates. If the Company demands the return of documents and records and
the deletion of Candidate details in accordance with this clause, then at the
time of returning such documents and records and deleting Candidates contact
details, the Client will certify in writing (to the reasonable satisfaction of
the Company) that it has fully complied with its obligations under this clause.
This clause survives termination or expiration of these Terms.
Subject to these Terms (in particular Clause 18), the Client shall not submit,
copy, re-sell, transfer, or make available in any way any CVs or any Candidate
information contained therein or other Candidate information received from the
Company to any person, business or company, or other third party.
The Client will not discriminate between CVs received from the Company and
those received directly in such a manner as to be prejudicial against
Candidates for whom CVs have been supplied by the Company.
The Client shall pay the fees of the Company as agreed between the Client and
the Company from time to time. The Client agrees to settle invoices within the
The Client shall indemnify and keep indemnified the Company against any costs,
claims, damages, expenses and liabilities incurred by the Company, whether
direct or indirect (including but not limited to legal or other professional
fees and loss of profit), arising out of any claim settlement or proceeding
brought by a third party as a result of the provision of the Services,
including the display of any advertisement or other product provided by the
Company on behalf of the Client.
The Client shall be responsible for providing to the Company in a timely manner
and in a form acceptable to the Company, all materials, including content
and/or copy, as the Company shall in its sole opinion require to enable the
Company to provide the Services.
The Client shall obtain and pay for all necessary licences and consents for the
display of any advertising or copyright material contained or the appearance of
any person in the Client's advertisement or other product to be displayed by
the Company. Without limiting the generality of clause 26, the Client agrees to
indemnify and keep indemnified the Company against all liability, loss,
damages, and costs, whether direct or indirect (including but not limited to
legal or other professional fees and loss of profit), arising out of any claim,
settlement or proceedings brought by any third party against the Company where
use or development of any Intellectual Property constitutes an infringement of
copyright or any other Intellectual Property rights of a third party.
The Client warrants and it shall ensure that no advertisement or other product
to be displayed by the Company on behalf of the Client shall be in breach of
the Intellectual Property rights or be defamatory of any third party.
The Client shall be responsible for, and shall ensure any advertisement or
other product displayed by the Company on behalf of the Client complies with UK
and European Union law in all respects. The Company accepts no responsibility
for checking the content of any advertisement or other product displayed on
behalf of the Client and any modifications made in accordance with clause 10 of
these Terms shall be for the purposes of the Company's internal policy only.
The Client acknowledges that it is responsible for the acts or omissions of its
employees, contractors or agents, and that the Company is entitled to charge
for any job postings made to the Company's website which are made on behalf of
the Client by its employees, contractors or agents, even if the employee,
contractor or agent is subsequently shown to have made a mistake or have failed
to carry out the Client's instructions correctly.
From time to time the Company will provide the Client with a unique password
giving access to the Services with the Company. The Client acknowledges that
they are responsible for the security of their password(s) and undertake to
advise the Company immediately if they become aware their password(s) has been
compromised. The Client further acknowledges that should unauthorised use of
their password(s) take place they will still be liable for the cost of the
The Company shall render invoices to the Client at monthly (or other agreed)
intervals detailing the charges payable by the Client in respect of the
Services plus Value Added Tax as required by law.
Invoices are payable by the Client when submitted save that the Company may in
its sole discretion by prior written notice and subject to satisfactory trade
references allow the Client an agreed period of credit, as indicated on each
invoice, from the date of such invoice in which to make payment. If the Company
does not receive such payments within the required period, the Company reserves
the right to suspend any Services and to charge interest on all overdue amounts
at a rate of 4% above the prevailing base rate of Barclays Bank Plc, calculated
on an annual basis with effect from the due date for payment of the invoice.
Services that have been suspended will only be re-activated on receipt of the
full invoice amount plus the accrued interest, charged on a daily basis.
The Client shall pay the full amount of the invoice plus any interest payable
in accordance with these Terms without any set-off or deduction. The Client
shall cover any money transmission charges or exchange rate differences.
The Company shall not be obliged to issue any credit or make any refund in
respect of charges relating to the Services in accordance with these Terms.
The Company shall give the Client at least 30 days' notice in writing of any
amendment to the fees charged for services with the Company which amended
Service Fees shall apply after expiry of the notice period.
Response Personnel Limited credits purchased on an "in advance of use" basis
are non-refundable and non-transferable.
Nothing in these Terms excludes or limits the liability of the Company for
death or personal injury caused by the Company's negligence.
Subject to clause 39:
the Company shall not be liable to the Client by reason of any representation
(unless fraudulent), or any implied warranty, condition or other term, or any
duty at common law, or under the express terms of any contract, for loss of
profit or for any indirect, special or consequential loss or damage, costs,
expenses or other claims for compensation whatever (whether caused by the
Company's negligence or that of its employees, agents or subcontractors or
otherwise) which arise out of or in connection with the supply of the Services
(including any delay in supplying or any failure to supply the Services in
accordance with any contract or at all); and
the entire liability of the Company in contract, tort (including negligence or
breach of statutory duty), misrepresentation (unless fraudulent) or otherwise
arising in connection with the supply of the Services or resulting from their
use shall not exceed an amount equal to the cost to the Client of the
particular service the subject of any complaint (not including any amounts paid
for previous services of that nature for which no complaint had arisen).
The Client shall satisfy itself as to the accuracy of information supplied by
the Company, and shall take up such references as are deemed necessary for this
purpose. The Company shall not be liable for any loss, damage or expense,
whether direct or indirect (including but not limited to legal or other
professional fees, loss of profit or other consequential loss or damage),
arising out of inaccurate, ambiguous or the misinterpretation of CVs or other
The Client shall satisfy itself as to all matters concerning any statements or
omissions in a CV or provided by a Candidate including as to the identity,
suitability, standard of skill, integrity and reliability of Candidates whose
CVs are provided by the Company, and shall take up such references as are
deemed necessary for this purpose. No liability will be accepted by the Company
for any loss or damage arising out of any misstatement or negligence,
dishonesty, misconduct or lack of skill of Candidates.
The Company takes no responsibility and shall not be liable for any information
or software sent by a Candidate to the Client which: contains a virus,
cancelbot, trojan horse, worm or other harmful or disruptive component; which
contains information, software or other material which is protected by
copyright or other Intellectual Property rights (or any derivative works with
respect thereto) or which contains information or material which is defamatory,
obscene, offensive, in breach of confidence, threatening or otherwise contrary
to any applicable law or regulation.
The Company has no obligation to monitor e-mails sent to the Client attaching
CVs or otherwise. However, the Client confirms that the Company has the right
to monitor such e-mails electronically from time to time and to disclose any
information as necessary to satisfy any law, regulation or other governmental
request, to operate the Services properly, or to protect itself or its
subscribers. The Company reserves the right to refuse to post or to remove any
information or materials in whole or in part that in its sole discretion are
unacceptable, undesirable or in violation of these terms.
Cancellation of Account
Either party may cancel, with effect from the first day of the following month,
the contract for the supply of Services by giving the other party prior notice
in writing of such termination.
Despite the foregoing, if the Client breaches any provision of these Terms the
Company may at any time terminate any contract for Services with the Client
with immediate effect.
Despite the foregoing, the Company may at any time suspend any contract for
Services or any part of a contract for Services with the Client with immediate
The Company may terminate any contract for Services without notice if:
an order is made or a resolution is passed for the winding up of the Client, or
a liquidator or receiver is appointed, or if a petition is presented or a
meeting is convened for the purposes of winding up the Client;
an administration order is made or a petition for such an order is presented in
respect of the Client;
a receiver (which expression shall include an administrative receiver) is
appointed in respect of the Client or any or all of its assets;
the Client is unable to pay its debts within the meaning of Section 123 of the
Insolvency Act 1986;
the Client shall cease or threaten to cease to carry on its business or a
substantial part thereof.
Upon the cancellation or termination of the account by either party, the full
owing to the Company by the Client in respect of Services provided up to
cancellation shall become payable and due with immediate effect.
Should the cancellation of the account be due to improper or illegal use of
CVs, Candidate Information or advertising services by the Client as defined
herein the Company may, at its discretion and without recourse, report such
action to the relevant legal and/or professional bodies including the
Department of Employment and the Data Protection Registrar.
Any contract for the supply of Services and these Terms shall be governed and
enforceable by English Law and the parties agree to submit to the exclusive
jurisdiction of the English Courts.
The invalidity or unenforceability for any reason of any part of these Terms
shall not prejudice or affect the validity or enforceability of the remainder.
Any Intellectual Property (including, without limitation, rights to and any
interest in, any patent, design, trade mark, copyright, know how, trade secret
and any other proprietary right or form of intellectual property (whether
protectable by registration or not), customer list, Client agreement,
specification, formula, drawing, program, design, system, process, logo, mark,
or style) ("Intellectual Property") which is not developed under these Terms,
but which is used for the purposes of these Terms ("Current Intellectual
Property"), will remain the property of its current owner.
Intellectual Property, including any modifications or addition to Current
Intellectual Property, which is created, made or discovered by the Company in
the course of the Company providing the Services, will be the absolute property
of the Company without the need for any party to execute any further document,
provided that nothing in this clause will vest in the Company any proprietary
rights in, or prevent the Client from using, either for the Company or any
other customer, any techniques, knowledge, information practices or codes which
generic in nature and were known to the Client prior to the date of these
developed by the Client during the Term of this Agreement and relate to
standard practices adopted within the industry to which the Services relate.
The relationship between the Company and the Client is, and will be for all
purposes, that of a company and independent business, and nothing in these
Terms will be taken as constituting any other relationship.