Account Management Consultant
Permanent, full-time vacancy
37.5 hours per week (flexibility in working hours offered / remote working on Fridays)
Salary dependent on experience – circa £30,000
Based in Luton, Bedfordshire
BENEFITS INCLUDE BONUSES, CAR ALLOWANCE AS WELL AS OPPORTUNITIES FOR SHARES WITHIN THE COMPANY!
Our client is a well-established software and services company. The company has an unrivalled reputation for delivery of quality products and services, and a history of over thirty-seven years of ethical business practices and consistent profitability.
The business has become an employee-owned company. The controlling majority shareholder is a trust in which all employees have an equal share. This means that every employee of the company becomes a co-owner of the company with certain ownership benefits and responsibilities.
We are seeking an Account Management Consultant to support in providing the company’s clients with fantastic customer service. You will be assisting with quotes, queries, tenders, and will act as the focal point of the company and maintain as well as develop relationships.
Responsibilities of the Account Management Consultant:
Customer Relationship Management
Your role as Account Manager is to establish and develop the relationship with the customer from system user level through to director level, with the dual objectives of ensuring the company provides the best possible level of service.
You engage the current and future direction of our relationship with a customer, identifying weaknesses that can be addressed and opportunities or threats that may arise. You will document details of each customer in a Customer Profile and develop a plan of action and targets for future activity with the customer.
Customer Information Maintenance
Account Managers are responsible for recording and maintaining accurate and up to date information about customers. This includes standard information such as contact details, but also technical information about any unique processes or services provided to a customer, such as details of bespoke interfaces or reports, etc.
You will keep an overview of issues raised by your customers with the support team. Where a customer is not happy with the services we provide, or with some aspect of the product or support, the Account Manager is the first point of escalation.
It is your responsibility to manage the escalation and to take the relevant steps to ensure a positive outcome.
Where a positive outcome is not possible, it is the Account Managers responsibility to ensure that the customer is given clear, honest and open guidance.
You will attend User Group meetings and other customer seminars where you may be asked to deliver a presentation.
From time to time there may be a requirement for you to assist the Sales Team with sales proposals, tender responses, demonstrations of our software to prospective customers and discussion with them concerning the ways in which the packages can be used to meet their requirements.
Large projects, such as full system implementation for a brand-new customer, are managed by our project managers and product consultants, but Account Managers take responsibility for monitoring all activity being carried out with customers and communicating b between technical and product specialists and the customer.
Smaller projects are managed directly by Account Managers, where you will make sure that services you have sold are regularly organised and delivered on time.
Account Managers must develop a good general understanding of all areas of our application software, to the extent that they are capable of providing customers with an overview or demonstration of the system to illustrate key features of function. This could include advising on and implementing new application areas, providing informal handholding to an inexperienced customer, or undertaking some preliminary support investigation where specialist knowledge is not quired.
Response Personnel, an independently owned company and experts in recruitment since 1997.
Specialists in Permanent, Temporary and Contract recruitment within a number of niche divisions and industries, including: Commercial, IT/Telecoms, Industrial and Technical sectors.
For information on other roles, we have available please call 01582 616300 for further details.