Customer Service Representative

Customer Service Representative

Full-time position, 37.5 hrs per week

Permanent post

Salary £21,500 per annum

We have an exciting opportunity for a Customer Service Representative to join our world-renowned and successful client in their head office.

This is a role based in Luton.

Are you looking for a new challenge, and do you have the relevant experience below? If so, don’t hesitate and apply now!

Main Areas of Responsibility:

  • Maintain and develop strong customer relationships
  • Enter and maintain customer order lines
  • Actively work towards achieving KPIs
  • Build strong and beneficial internal relationships to within the customer service and sales teams and business objectives
  • Support individual and team objectives relating to key tasks/use of systems impacting on business objectives (order book management, quotations etc)
  • Support Customer Service Manager
  • Management of own customer group in line with requirements and standards, proactively participating in customer meetings
  • Proactively review customer order patterns and process to identify suitability for electronic ordering or schedules
  • Proactively monitor service delivery to customers through regular investigation of reports

Experience – Required:

  • Excellent communication skills both written & verbal
  • Systems Knowledge – regular and proficient user
  • Microsoft packages – email, CRM, order capture & delivery systems
  • Supply chain knowledge
  • Complex customer service experience
  • Highly organised with the ability to forward plan

Response Personnel, an independently owned company and experts in recruitment since 1997. Specialists in Permanent, Temporary and Contract recruitment within a number of niche divisions and industries, including: Commercial, IT/Telecoms, Industrial, Driving, Construction and Technical sectors.

For information on other roles we have available please call 01582 616300 for further details.

INDLE

Job Reference: 2019092001_1568998857

Salary: Up to £21500 per annum + Additional benefits

Salary per: Annum

Job Duration:

Job Start Date: ASAP

Apply Now