Housing Officer

Housing Officer

Salary £27,000 – £28,000, dependent on experience

37 hours per week

Full time permanent, offering agile working

Our client is a not-for-profit housing association that has been providing affordable housing in Luton and South Bedfordshire since 1962. We have a fantastic opportunity for an experienced Housing Officer to join an established and growing association.

Must have a full clean UK driving licence and access to own car for work

We are looking for candidates with experience in rent arrears, anti-social behaviour and neighbourhood management.

Responsibilities Housing Officer

  • Comprehensive delivery of tenancy for a portfolio of homes, including provision of a core management service responding to your customers enquiries as the main point of
  • Embed a great service culture that promotes and embraces high levels of tenant and community engagement and involvement; that reflect business values. Providing a flexible and responsive service to meet the needs of
  • Assessing the needs of customers applying for housing through choice based letting and our transfer
  • Rent arrears control including filing particulars of claim and representation at
  • Estate inspections: Inspecting communal areas and estates, raising and following up on appropriate corrective actions to customer
  • Estate and facilities management: Providing a responsive and efficient estate, block and facilities management service to ensure residents’ communal areas and neighbourhoods are pleasant, well-maintained and safe place to live.
  • Empty homes monitoring and control, including carrying out pre-void
  • ASB: Tackling and reducing the effects of anti-social behaviour on estates and in communal areas
  • Keeping on top of housing sector knowledge: including knowledge around property management, service charges, health and safety, personal safety and working with vulnerable
  • Lettings and allocation of property, including different types of tenancy
  • Staying up to date with working knowledge of welfare benefits and welfare reforms and ensuring the team is
  • Generic housing management queries
  • Ensure effective delivery of new business services by working in a collaborative manner with the wider

Knowledge / Experience

  • Experience of working in a customer centered environment
  • Experience of working in social housing sector
  • Basic knowledge of tenancy rights & responsibilities, obligations of landlord & tenant
  • Experience of a housing software package e.g. SDM
  • Demonstrable experience of working with vulnerable individuals and families with complex needs
  • Demonstrable knowledge and understanding of equality issues and legislation and, in particular, how they impact on service(s) provided and able to integrate equality policies into service
  • Excellent communicator – capacity building, negotiation, trust
  • Good IT literacy, digitally inclusive
  • Commercially minded decision maker
  • Able to work under pressure, manage competing work demands methodically to achieve targets and meet changing demands and
  • Self-motivated/accountable

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For information on other roles, we have available please call 01582 616300 for further details.

Job Information

Job Reference: 2021061102_1626952088
Salary From: £27000
Salary To: £28000
Job Industries: Not for Profit and Charities
Job Locations: Luton, Bedfordshire
Job Types: Contract
Job Skills: Housing Officer, Housing Manager, Housing Coordinator

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