Housing Officer (Senior)

Housing Officer (Senior)

Salary £33,000 – £35,000 depending on experience

Hours: 37 per week, Monday to Friday – Agile working

Our client is a not-for-profit housing association located in Luton. We are looking for an experienced Housing Officer to join a growing company.

Full clean driving licence and access to your own vehicle required for work purposes.

Responsibilities: Housing Officer

  • Comprehensive delivery of tenancy for a portfolio of homes, including provision of a core management service responding to your customers enquiries as the main point of contact.
  • Embed a great service culture that promotes and embraces high levels of tenant and community engagement and involvement. Providing a flexible and responsive service to meet the needs of our customers.
  • Assessing the needs of customers applying for housing through choice based letting and our transfer process.
  • Rent arrears control including filing particulars of claim and representation at court.
  • Closely monitoring void levels, rent collection, rent arrears and other key performance indicators; taking action to ensure targets are met.
  • Ensuring risk issues relating to ASB are considered, cases are proactively managed and that tenants and stakeholders are encouraged to address conflicts using self-help techniques.
  • Ensuring safeguarding issues are addressed in accordance with Safeguarding policy.
  • Estate inspections: Inspecting communal areas and estates, raising and following up on appropriate corrective actions to customer resolution.
  • Estate and facilities management: Providing a responsive and efficient estate, block and facilities management service to ensure residents’ communal areas and neighbourhoods are pleasant, well-maintained and safe place to live.
  • Empty homes monitoring and control, including carrying out pre-void inspections.
  • ASB: Tackling and reducing the effects of anti-social behaviour on estates and in communal areas
  • Escalating cases through the legal framework as necessary; including attending and representing as Landlord at court and liaising with Solicitors when necessary.
  • Keeping on top of housing sector knowledge: including knowledge around property management, service charges, health and safety, personal safety and working with vulnerable people.
  • Lettings and allocation of property, including different types of tenancy agreements.
  • Staying up to date with working knowledge of welfare benefits and welfare reforms and ensuring the team is updated.
  • Generic housing management queries
  • Liaising with all relevant external agencies, local authorities and other partners.
  • Ensure effective delivery of new business services by working in a collaborative manner.

Skills / Experience – Housing Officer

  • Experience of working in a customer centred environment
  • Experience of working in social housing sector
  • Good knowledge of tenancy rights & responsibilities, obligations of landlord & tenant
  • Experience of a housing software package e.g., SDM,
  • Demonstrable experience of working with vulnerable individuals and families with complex needs
  • Demonstrable experience of partnership working, liaison and negotiation with external agencies and partners.
  • Demonstrable knowledge and understanding of equality issues and legislation and in particular, how they impact on service(s) provided and able to integrate equality policies into service delivery.
  • Knowledge and practical experience of serving Section 8, Section 21 through to representing the organisation at court.
  • Excellent communicator – capacity building, negotiation, trust
  • Presentation skills
  • Commercially minded decision maker
  • Self-motivated/accountable
  • Collaboration with others
  • Planning skills
  • Good IT literacy, digitally inclusive
  • Able to work under pressure, manage competing work demands methodically to achieve targets and meet changing demands and priorities.

Response Personnel, an independently owned company and experts in recruitment since 1997.

Specialists in Permanent, Temporary and Contract recruitment within a number of niche divisions and industries, including: Commercial, IT/Telecoms, Industrial and Technical sectors.

For information on other roles, we have available please call 01582 616300 for further details.

Job Information

Job Reference: 3620_1717681230
Salary: £33000 - £35000 per annum + Dependent on experience.
Salary From: £33000
Salary To: £35000
Job Industries: Not for Profit and Charities
Job Locations: Luton, Bedfordshire
Job Types: Permanent
Job Skills: Housing Officer (Senior)

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