Sales Administrator

Sales Administrator

Salary £24,500

Hours: Monday – Friday: 08.00 – 17.00 (1 hour break)

Full time on site in Luton

Our client has been designing and manufacturing high-quality products for more than 38 years. We are looking for a Sales Administrator to work within the sales team with responsibility to receive and accurately process incoming sales orders through Demand/IFS and internal systems. In addition, you will be involved with Production Planning and Logistics administration.

Responsibilities: Sales Administrator

• Processing all incoming UK and export orders.
• Process Order confirmations via emails.
• Customer Liaison in relation to product availability and delivery dates via phone or email.
• Raising internal paperwork to create works orders for both stock and manufactured orders and raise delivery notes and delivery instructions as required.
• Account Liaison, working closely with the Accounts Department regarding customer account status.
• Communication: effective and efficient communication and liaison between the customer, the office and the sales team.
• Raising customer quotations & sample requests.
• Outgoing calls to customers regarding their orders to uplift their MOV/add extra accessories relevant to the order.
• Determining best transport route for customer orders (DX, Company van or Davies Turner etc)
• Answer incoming calls and expediting with internal contacts or external service providers in relation to customer orders/quotations.
• Resolving Customer complaints and liaising with Sales Office Supervisor to ensure best practise is followed.
• To carry out any other duty that is reasonably requested by a Supervisor/Manager/Director
• Covering effectively and efficiently for absent colleagues, where necessary.

Skills / Experience: Sales Administrator

• Experience in a Customer Service environment
• Minimum of 5 GCSEs at Grade C or above, including Maths and English (or equivalent qualifications or experience)
• Experience using Microsoft packages e.g. Word and Excel at an Intermediate level or above
• Excellent interpersonal / communication skills
• High level of attention to detail

Response Personnel, an independently owned company and experts in recruitment since 1997.

Specialists in Permanent, Temporary and Contract recruitment within a number of niche divisions and industries, including: Commercial, Industrial and Technical sectors.

For information on other roles, we have available please call 01582 616300 for further details.